Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

This game does not allow progress without spending hundreds of dollars. Besides the monetary problem, their customer service is the worst and they allow Chinese players to use cheat hacks, *** accounts entirely, racist and derrogatory comments to tell people who are not Chinese to kill themselves and post on Facebook live so they can watch.

Customer service does nothing to stop it. The game will make purchases without your authorization occasionally and customer service refuses to resolve it. Three $100 transactions were made on my wife's account without her permission and she had to dispute charges with the bank. This is a horrible company that modifies the game to make you struggle and spend more money just to survive.

The currency rates for Chinese player s has already been proven on other sites to be significantly lower than anywhere in the world. But most chinese players use the cheat hacks to prevent having to buy anything most of the time.

They openly admit this in chats and still customer service refuses to do anything. But they ban accounts that are not Chinese when they use these same cheats.

Product or Service Mentioned: Tap4fun Invasion Modern Empire Video Game.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Full refund.

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